Privacy Policy

National Technology Consortium is committed to protecting the privacy and security of our clients, website visitors, and any individuals who engage with our services. This Privacy Policy explains how we collect, use, share, and protect your personal data in accordance with UK data protection laws, including the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We may collect and process the following types of personal data:

a. Information You Provide to Us:

- Contact Information: Name, email address, phone number, and postal address.

- Business Information: Company name, job title, and other business-related details.

- Service Details: Information relevant to the IT consulting services you request, such as system specifications, project requirements, and technical details.

- Communication: Any information you provide through emails, phone calls, or contact forms.

b. Information Collected Automatically:

- Usage Data: Information about how you use our website, including IP addresses, browser type, pages viewed, and the time spent on our site.

- Cookies: Small files stored on your device that help us understand how you interact with our website and improve your experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

- Service Delivery: To provide IT consulting services, manage projects, and support client needs.

- Communication: To respond to enquiries, provide updates, and communicate with you about our services.

- Improvement: To analyse and improve our website, services, and customer experience.

- Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

- Performance of a Contract: When processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract.

- Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services, provided that these interests do not override your privacy rights.

- Consent: Where you have provided consent for specific processing activities, such as receiving marketing communications.

- Legal Obligation: When processing is necessary to comply with legal or regulatory obligations.

4. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. However, we may share your information in the following circumstances:

- Service Providers: We may share your data with trusted third-party service providers who assist us in delivering our services, such as IT support, cloud storage, and payment processing.

- Legal Requirements: We may disclose your data if required by law, such as in response to a court order, or to protect our legal rights.

- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the new owner.

5. Data Security

We implement a range of technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure. These measures include encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once your data is no longer needed, we will securely delete or anonymise it.

7. Your Rights

Under UK data protection laws, you have the following rights regarding your personal data:

- Access: You have the right to request a copy of the personal data we hold about you.

- Rectification: You have the right to request the correction of inaccurate or incomplete data.

- Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.

- Restriction: You have the right to request the restriction of processing your personal data under certain circumstances.

- Objection: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.

- Data Portability: You have the right to request the transfer of your data to another organisation or directly to you, in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on our website with the updated effective date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data.